Luxe Layne adheres to the highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.

90% of our orders have a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at info@LuxeLayne in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!

You will receive your tracking number soon after your purchase has been made or by email. You can then track your order using the code at our Track Order page.

Please make sure you've inserted your code right, the best way to do this is by using copy & paste.

When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout.

You can also check our online order tracking page.

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.

All items are subject to a handling period before they are dispatched.

99% of orders leave the warehouse within 1-3 days of payment.

We will notify you by email when your items have been shipped.

If for any reason whatsoever your items do not arrive within 15 business days from the purchase date, please contact info@LuxeLayne

Standard Shipping: 8-15 business days

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch, or local post office with a notice left on your mailbox.

Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe. 

How much do you charge for shipping?

Shipping charges vary on all orders 

If you have received a damaged or faulty product from Luxe Layne, please send us a photographic or video proof of the damage and we will send you a new working item right away (free, of course).

If this happens to you, email us at info@LuxeLayne as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.

Customs, Postal Services & Luxe Layne are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country.

Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the Luxe Layne. For further details of charges, please contact your local customs office.

If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.